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support

Dyskusja w 'Domeny' rozpoczęta przez użytkownika Zeitfalle, 16 Listopad 2018.

  1. Zeitfalle

    Zeitfalle Nowy użytkownik

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    For several days I try to get in contact with the support by mail. I wrote 7-8 times and received NO answer. Is there something like the support here?

    I am new to home.pl. Have registered a domain and a Wordpress hosting package. I was able to set everything up, except ...

    1. SSL ... is a free certificate included as usual? I can not find anything like that.
    2. how can i setup my site via www. can be reached ...
     
  2. casar

    casar Fachowiec

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    Hi.

    Free SSL for Wordpress Hosting (WPH) depends on which type do you order. WPH Start has no free SSL, Professional has SSL for one domain and Premium - one domain Wildcard. And it's free for first year.
    Of course you can order any (free or not) SSL outside home.pl and order installation by contact center, but it's paid extra (61.50 PLN per installation).

    So tell waht type of WPH do you have and then someone (or maybe I) should guide you how to activate it. Or buy new one if it's WPH Start.

    Now, I suposed you have any domain pointed to WPH and your page is available under http://yourdomain.ext only and you wan't it to be available under http://www.yourdomain.ext too?

    And when you send message to home.pl support you should get automatic message with ID of your issue. it's like ABCD-12345-678 . Check if you have message with ID like this (ID can be in mesage title) and send message with this ID to check it's status to one of this forum admins - @Mariusz or @Grzesiek
     
    Ostatnia modyfikacja: 16 Listopad 2018
  3. Grzesiek

    Grzesiek BOK home.pl home.pl Administrator forum

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    The SSL certificate works for the address: http://servername.home.pl
    If you want to have an SSL certificate for your domain, you must buy it. Just HomeSSL: https://home.pl/ssl/

    You register, pay, in the panel in the SSL Certificates section click Activate, indicate the domain address and verify the email. You are waiting for the SSL release. At the end is the installation.

    If you have additional questions, write here or enter the number of the case about which the user wrote above.
     
  4. Zeitfalle

    Zeitfalle Nowy użytkownik

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    Hello ... with SSL I found eich, thanks.

    And yes, I want that site with www. is called.
     
  5. casar

    casar Fachowiec

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    By defalt your domain has 2 (or 3) records created when you pointed domain to hosting service - for yourdomain.ext (A record for website and Mx record for mails).
    You should create one more record - www.yourdomain.ext ponted as CNAME to yourdomain.ext.

    So first click Domains on left side at home.pl panel, then click Actions in line where yourdomain.ext name is and select Manage DNS records:
    upload_2018-11-17_13-9-9.png

    Then Add new record and set like this:

    upload_2018-11-17_13-10-48.png
     
  6. Zeitfalle

    Zeitfalle Nowy użytkownik

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    Hello, thank you!
    I did it that way. The site is not yet accessible via www. Does it take some time until the change works?
     
  7. casar

    casar Fachowiec

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    It takes about 1 hour.
     
  8. Zeitfalle

    Zeitfalle Nowy użytkownik

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    Perfect...thanks a lot! :)
     
  9. casar

    casar Fachowiec

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    You're welcome :)
     

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